Shipping and return policies for Radio Bongo

Shipping Info

We ship worldwide using Royal Mail, and we offer both standard and tracked shipping. However, we strongly advise orders use tracked shipping for secure delivery of parcels.

Here’s a guide to our shipping costs and delivery time based on the number of garments purchased:

Standard Shipping:

– UK: £3.95 (3 – 5 working days from dispatch date) + £1 for each additional item from the same campaign
– Europe: £6.00 (5 – 8 working days from dispatch date) + £1.50 for each additional item from the same campaign
– US: £6.50 (14 working days from dispatch date) + £1.50 for each additional item from the same campaign
– ROW: £7 (14 working days from despatch) + £2 for each additional item from the same campaign

Tracked Shipping:

– UK: £5.95 (2 – 3 working days from dispatch date) + £2 for each additional item from the same campaign
– Europe: £8.50 (3 – 5 working days from dispatch date) + £2.50 for each additional item from the same campaign
– US: £9.50 (5 – 7 working days from dispatch date) + £2.50 for each additional item from the same campaign
– ROW:£9.50 (5 – 7 working days from despatch) + £2.50 for each additional item from the same campaign

We also do all of the customer service legwork, dealing with any returns on your behalf.

Return Policy

We hope that you’ll be happy with any item you purchase from us, but if you’re unsatisfied for any reason once it arrives, you have 30 days to return your item in exchange for a full refund.

This means that – whether you’re based in the UK, EU, USA or anywhere else in the world – your item must be returned to us within 30 days after your order has been delivered or is available for collection.

DO YOU OFFER FREE RETURNS?

For UK customers:
If you’re based in the UK we provide returns labels free of charge, just reach out to our customer service team and they will send one across. These are handled by Royal Mail; you can bring your parcel to any drop off point and they will scan the label and take care of the rest. To find your closest Royal Mail drop off point head here.

For US, Europe (and rest of the world) customers:
Unfortunately we can’t cover the cost of your return and you’ll need to send it back to our UK facility. Just reach out to our customer service team for details.

HOW DO I SEND IT BACK TO EVERPRESS?

Please package your item carefully and include a note inside with the following:

The reason for return
Your order number. You can find this in your order confirmation and shipping emails, in the Order History section of My Account on the site, or by calling Community Support at + 44(0)203 829 9540
The name, address and telephone number of whoever purchased the item
The item remains your responsibility until it arrives back with us, so we strongly advise that you use a tracked or recorded service, or any other proof of postage, if posting from outside the UK.

HOW LONG WILL IT TAKE FOR MY REFUND TO BE ISSUED?

Upon receiving your item, we will issue a full refund to your original payment method within 5-7 business days. On occasion this money may take longer to clear in your account, in these instances it’s always best to check with your bank or building society for their processing times.

CAN I EXCHANGE MY ITEM?

Unfortunately, as we print only the exact number of garments that are pre-ordered, we can not offer any exchanges on items.

CAN I MAKE CHANGES TO MY ITEM ONCE I’VE PLACED MY ORDER?

Yes! Until your order has been sent to print, you can make changes including to the size, colour and delivery address. This can all be done through the Orders section of your Buyer Dashboard, where you’ll see your order details and the option to update.

However, once the campaign has closed and been sent to print, it’s no longer possible to make any changes to your order. This is because the pre-order nature of campaigns means we only print exactly what is ordered.

WHAT IF I’M RETURNING A FAULTY ITEM?

Firstly, we’re really sorry for this inconvenience. The first thing to do is to reach out to our customer service team. As with any return, please detail the fault and provide us with photos. If the fault is ours we will issue a replacement free of charge. Please do not send the faulty item back.

HELP! I RETURNED MY ITEM BY ACCIDENT

This can happen. While we’re not responsible for any items that are returned to us by mistake, we’ll do our best to locate the item in question if this does happen. If we are able to find it, we may ask you to cover the delivery cost to send it back.